How can we help?
For assistance with the HopIn passenger app, driver app, account access, a ride, safety, or privacy, contact our support team.
Passenger Support
Help with account access, trip requests, ride history and general app use.
Driver Support
Help with driver onboarding, account access, trip requests and app operation.
Privacy Requests
Request access, correction or deletion of personal information, where applicable.
Contact Support
Email: support@hopinrides.com
Please include your full name, phone number associated with your account, and a clear description of the issue. Do not send passwords or payment card details.
Safety or urgent concerns
For an emergency or immediate danger, contact local emergency services first. For a safety concern connected to a HopIn trip or account, email support and clearly mark the subject line “Urgent Safety Concern.”
Business inquiries
Email info@hopinrides.com.